DDSAgent answers your support line, triages the issue with a natural voice, crosslinks prior cases with Claude, and hands a complete packet to your tech — so no caller ever waits on hold.
I see you’re calling from Bayside Family Dental. What’s going on today?
Our X-ray sensor in the front room stopped showing images this morning after an update.
Intraoral sensor on OP-3 stopped capturing in VistaView after an overnight update. One operatory; patient waiting → time-sensitive.
Four steps, every call, start to finish.
A dental office dials your support line. DDSAgent answers instantly on Telnyx and matches the caller to their office record.
A natural-voice agent (OpenAI Realtime) runs your triage script — capturing the issue, scope, and urgency in the caller’s words.
In real time, Claude summarizes the issue, crosslinks prior cases, and suggests a fix with a confidence score.
When a human is needed, your tech takes the call with a full handoff packet already in hand — no repeating, no hold music.
Everything your techs need, surfaced before they pick up.
Caller-ID matches the practice instantly — account, plan tier, PMS, imaging suite, and monitored systems.
Auto-selected step-by-step flows (e.g. Tier-1 Imaging) keep every call consistent and complete.
A one-glance summary, severity, and category appear the moment the caller states the problem.
Semantic search over your knowledge base surfaces the resolutions that fixed this exact issue before.
Office, caller, issue, confirmed facts, and the top fix — copied or ticketed in a click.
Barge-in, reconnects, and tool-based transfer mean every failure path still ends at a human.
Start free. Scale when your call volume does.
For a single practice or a small support desk.
For MSPs and DSOs running multiple offices.
Compliance, SSO, and volume pricing.
Spin up your AI receptionist in minutes. Bring your Telnyx number, connect your CRM, and let DDSAgent handle the first 90 seconds of every support call.
Get started free